Farz Supplements
Farz Supplements
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Delivery: Lagos (2 days) | Outside Lagos (3 working days)
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Refund & Returns Policy

Your satisfaction is our priority. Here's everything you need to know.

Effective: August 2025

5 days

to request a return

7 days

refund processing

48 hrs

to report damage

Unopened

only eligible

At Farz Supplements and Herbal Store, your satisfaction and well-being are our top priorities. If for any reason you‘re not completely satisfied with your purchase, this policy is here to help.

01

Returns

We accept returns when all of the following conditions are met:

✓Item is unopened and unused
✓Item is in its original, unaltered packaging
✓Purchased directly from our online store
✓We are notified within 5 days of delivery
✗Opened, used, or tampered items are not eligible
Contact us within 5 days of receiving your order to initiate a return. Requests after this window may not be accepted.
02

Refunds

Once we receive and inspect your return, here's what happens:

1

Inspection

We verify the returned product meets our eligibility conditions.

2

Notification

We contact you by email or phone with our decision.

3

Refund issued

If approved, a full or partial refund (excluding shipping) is processed to your original payment method within 7 business days.

Shipping fees are non-refundable unless the return is due to our error.
03

Non-returnable items

For health and hygiene reasons, we cannot accept returns on opened supplements, used products, or perishable goods — unless they arrived damaged or defective.
✗Opened supplement bottles or capsules
✗Used personal care or beauty products
✗Perishable wellness items
✗Any item showing signs of use or tampering
04

Damaged or incorrect products

If you received a damaged, defective, or wrong product, we will make it right at no extra cost.

Contact us within 48 hours of delivery with photo or video proof. We cannot process claims outside this window.

We'll arrange either a replacement product or a full refund — your choice.

05

How to start a return

1

Prepare details

Have your order number and a description or photos of the issue ready.

2

Contact us

Email sales@https://farz-supplements.vercel.app/.ng or use our contact form. Quote your order number and reason.

3

Wait for confirmation

Our team responds within 1–2 business days with instructions.

4

Ship the item

If approved, pack the item securely and send it back as instructed.

5

Receive your refund

After inspection, your refund is processed within 7 business days.

Email UsContact Form
06

Policy agreement

By shopping with Farz Supplements and Herbal Store, you agree to this policy. We reserve the right to update it at any time — changes will be posted here with a revised date.

Thank you for trusting Farz Supplements — your reliable partner in natural wellness.